Why choose us as your IT partner

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Why choose Euro Systems as your IT partner

An it provider you can trust

Our motto is Technology spoken in your language, which means we work with full transparency to make sure you understand what is best for your IT needs, and why we do what we do.

We have over a decade of experience in the IT sector, and a long-standing track record providing businesses with tailored managed IT services and support.

We differ from our competitors because we focus on finding true value-for-money IT solutions for our customers, based on specific business needs.

We build lasting relationships with clients, and we are proud of our very high rates of customer satisfaction and customer retention. With a highly reactive support team, we make sure to always go the extra mile to deliver firs-time fix rate and constantly exceed customer expectations.

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Why work with us

24/7 Support

We provide 24/7 first-class service, with a focus on finding true value-for-money IT solutions for your specific needs.

90% First-time fix rate

We are highly reliable and accountable, and we have achieved a first-time fix rate of over 90%.

Customer-centric focus

We focus on our customers’ needs and goals, across a wide range of industries. View our case studies to learn about our customers’ success.

98% Customer satisfaction

Customer satisfaction is our top priority, and we take pride in our customer satisfaction rate of over 98%. 

Trusted by our customers

We are highly reliable and we build lasting relationships, which is why our customers stay with us. We have on average over 98% client retention.

One-stop-shop for your IT

We handle all aspects of IT as a one-stop-shop, providing a single point IT partner for all your business technology needs.

We make sure to onboard every customer with the attention they deserve

We believe the journey of finding and appointing an IT partner should be straightforward and completely focused on the customer’s needs.

We make it simple for businesses: We listen to your needs and objectives, we discuss your budgets, and we make sure to put forward recommendations as appropriate to help you achieve your goals. 

We have years of experience working as the trusted IT partner for over 350 customers. In the way,  we have learned to focus on some simple steps to help each and every customer to get set up for success. 

Take a look at our customer onboarding journey below.


Step 1 - Discussing your priorities and business needs

We like to offer a first step in the process with a no-obligation consultation with you, to learn about your business, and talk about your needs.

Understanding your priorities is key to put forward the right solutions and the appropriate level of IT support.

It may be that your company is considering moving from their existing IT service provider to a new one. In this case, it’s important to find out the reasons for switching, so that we can accommodate and deliver. 


Step 2 - Review of your existing infrastructure

As part of the initial talks, we talk about your existing systems and infrastructure, so that you can let us know more about your specific processes, applications, and IT systems.

Then, we can better assess your current setup and provide relevant advice. Whether you are looking to upgrade part of your IT setup or looking for recommendations, we will work closely with you to discuss the best solutions, based on your budget and business objectives.


Step 3 - Advice and recommendations

Once we understand your business objectives and have a clear idea of your current setup, we provide you with initial recommendations, tailored to your needs.

As part of the process, we discuss your budget to make sure any solutions recommended are in line with your expectations, and we combine our expertise to suggest the best way forward.

Initial advice can vary, from ways to make the most of your current setup, to different upgrades for enhanced IT security and productivity, or an accelerated plan for bringing your business up to speed with the right technology.

Straight talking and flexible thinking are some of our core valuesWe make sure that you fully understand our quote and proposal and why a certain approach may be appropriate for you. 


Step 4 - We take care of your IT, so that you can focus on your business

If you are signing up for an IT support contract, you will receive a quote with your service level proposal. When you are happy to proceed, you will receive our welcome pack and signed Service Level Agreement (SLA) with all the details you need. 

We welcome every customer with the attention they deserve. A dedicated Account Manager is appointed to look after you, making it easy to have a single point of contact, and giving you the confidence that you need from your trusted IT partner. 

Our support team will be on hand to assist you at any time if you need technical assistance. 

Once you join us, you can sit and relax, knowing that your IT is in the best hands.

"We take our IT network and security seriously, and Euro Systems were the perfect partner"
Austin Lafferty Solicitors
View Case Study
"We are delighted and wouldn’t hesitate in recommending the team as an IT partner for professional services"
Burgoyne Carey Chartered Accountants
View Case Study
“Euro Systems had an excellent understanding of our requirements, we were delighted”
Coretexa Limited
View Case Study

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Maitland Gray


Maitland joined Euro-Systems in December 2018. He has over 29 years’ experience in the IT industry. He has dealt with businesses large and small and has a broad knowledge of IT and how the right solution can help customers improve and prosper through the use of IT.


Allan Carson

Onboarding Specialist & Head of Pro Active

Allan has over 10 years experience in helpdesk, reactive field visits and is our Onboarding Specialist. In addition to this, Allan heads up our Pro Active monitoring team. Allan is responsible for carrying out customer audits for all new clients and ensuring that his team keep client IT systems in tip top shape.


Stephen Smith

Project Delivery Consultant

Stephen is an experienced Technical Consultant with over 15 years project management and delivery experience.  Areas of expertise include cloud migration, major system upgrades and the development of our hosted telephony platform. Stephen continues to develop our hosted telecoms offering and widen the gap between our offering and that of our competitors.


Michael Hayes

Finance Director


James Glancy

James Glancy

Head Of Service

James is our Service Manager and has overall responsibility for the service delivery of support team and reactive field engineers.  James ensures that our service levels are met and the client experience is second to none.


Eddie Robertson

Eddie Robertson

Managing Director

As the MD of Euro Systems, Eddie is responsible for the overall strategic direction, profitability and management of the company. Eddie is passionate about our clients and is committed to our purpose to make their lives easier.


Get in touch


0800 334 5238


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