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What to consider when looking for Hosted IP Telephony solutions

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Business VoIP stands for Voice over Internet Protocol, and it’s fast-becoming the most common way for smart businesses to enhance communications internally and deliver feature rich hosted telephony systems that benefit user experience for a fraction of the cost of PTSN and ISDN telephone systems.Using your business broadband connection, you can experience the benefits of reliable, scalable and user-enhancing hosted IP telephony systems for business with a super low cost of entry.

Telephones can be provisioned virtually anywhere, and can be delivered as either a managed service or to work in conjunction with your in-house IT resource.

Euro Systems clients also benefit from some of the most competitive international call rates available, leading to even further cost savings.

Business Hosted IP features

  • Unified Communications
  • Flexible and mobile
  • Productivity and collaboration
  • Call Queuing
  • Colleague Presence Information
  • Disaster Recovery Friendly

Why Choose Hosted Telephony?

Two-thirds of businesses switch to IP telephony in order to increase features such as flexible working and Disaster Recovery. It can provide many additional call handling features far more cost-effective than traditional phone systems, which can eliminate costly additional charges and increase productivity. For example, call recording is often a costly optional extra in standard phone systems, but is far better value when incorporated with a hosted system.

Hosted telephony provides an integrated and easy to manage unified phone system, which is particularly beneficial for a geographically dispersed workforce. Users can remotely access the system from their mobile device; this can be done easily through mobile apps from anywhere with an internet connection.

Using Euro Systems connectivity in conjunction with IP telephony is the perfect blend, as our systems are optimised for traffic. We understand hosted telephony and how to integrate this into your existing technology.

Schedule a free audit today by calling: 0800 334 5238

 IP Solutions tailored to your business
As standard, you can expect all the traditional call management features of traditional business telephony services such as mute, speed dial, redial, three-way calling, any number of extensions and extension dials with the traditional busy lamp field still available on IP phone systems and with call forwarding integrated.

Some Popular Add-On Options Available

  • On-hold announcements

For businesses receiving regular inbound inbound calls, on-hold announcements can be integrated to alert customers of special deals, other ways to reach your business such as social media handles or live chat.

  • Automated IVR

Greet callers with an automated personal attendant, freeing your admin staff up do more admin work instead of directing calls. With an automated personal attendant, callers can be greeted with smart technology that thanks for them calling and walks them through the next steps. “Dial 1 to speak to customer services, 2 for technical support, 3 for sales assistance”.

  • Automated call forwarding both internal and external

VoIP for business isn’t restricted to your offices. Calls can be redirected to any extension on the network, or to an external number, making it possible to route calls to mobiles, alternative landlines or the SoftPhone Client when staff are working from home.

  • Multimedia conference calls

Multiple users can participate in group discussions using high definition video and audio with secure file sharing options allowing for more productive and collaborative meetings either internally or with exterior networks.

  • Automatic Call Distribution

For businesses experiencing a large number of inbound calls, ACD systems will redirect your callers to the first available member of staff within the department the caller is routed too. This can be configured for each department within your organisation.

  • Voicemail to Email

Need a faster way to get through voicemails? VoIP business solutions are available to convert voicemails into .wav (WAVE) files that are forwarded as an email to any user’s email address.

  • Call Recording with integrated data storage solutions

Monitoring and recording calls are an integral part of quality control for call centres and many other businesses. The cost of recording calls is dramatically reduced with VoIP services. An additional perk with Euro Systems is we can provide GDPR compliant cloud back up storage solutions too.

Euro Systems Help Unify Communications Within and Between Businesses

Our Hosted IP for business provides a unified communications system to simplify how your employees communicate internally and between offices, as well as providing a hosted voice solution that integrates with many applications already being used for productivity and efficiency. As our IP Telephony is a hosted cloud-based service, any cloud application will integrate seamlessly. Slack, Basecamp, Campfire, Cisco WebEx… whatever technology applications your employees use, our IP telephony solution will let your staff get more out of the technology they use everyday through increased file collaboration in tandem with real-time video conferencing.

Furthermore, Hosted Voice from Euro Systems isn’t restricted to IP phones at desks. It includes web-based applications, cloud-based apps and smartphone apps. If it works over the internet, it’ll work with Hosted from Euro Systems.

Hosted Telephony to scale with your business

With our hosted telephony solution, you only pay for the services you need and the number of users you need. Every employee/user has their own dedicated direct dial to use for all communications, local, national and international. Calls can be made by company smartphones, office IP phone systems, desktops and laptops. Any device with internet connectivity can be connected to our hosted voice service.

All our hosted voice packages scales with growing businesses easily, and should you need to downsize, you’ll have your own dedicated account manager on-hand to make customisations as you need them.

  • Add or remove VoIP numbers when you want
  • Add or remove services when you want
  • Customised configurations to suit your business requirements
  • Technical support is always a phone call away

With Euro Systems, our hosted voice service is optimised for traffic. No matter your volume, we have the hardware, the systems, and the expertise to deliver reliable hosted voice solutions to Glasgow businesses of all sizes.

Ready to make the most of your IT infrastructure?

Get in touch for a free consultation. Our team will be happy to discuss your business needs and determine how our personalised IT support and maintenance services can help you to reach your goals.

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Looking for a trusted IT partner?

We work closely with our customers to implement IT solutions for a wide range of applications. Get in touch for a no commitment consultation, our team will be happy to assist and find the right solution for your business needs.

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Maitland Gray


Maitland joined Euro-Systems in December 2018. He has over 29 years’ experience in the IT industry. He has dealt with businesses large and small and has a broad knowledge of IT and how the right solution can help customers improve and prosper through the use of IT.


Allan Carson

Onboarding Specialist & Head of Pro Active

Allan has over 10 years experience in helpdesk, reactive field visits and is our Onboarding Specialist. In addition to this, Allan heads up our Pro Active monitoring team. Allan is responsible for carrying out customer audits for all new clients and ensuring that his team keep client IT systems in tip top shape.


Stephen Smith

Project Delivery Consultant

Stephen is an experienced Technical Consultant with over 15 years project management and delivery experience.  Areas of expertise include cloud migration, major system upgrades and the development of our hosted telephony platform. Stephen continues to develop our hosted telecoms offering and widen the gap between our offering and that of our competitors.


Michael Hayes

Finance Director


James Glancy

James Glancy

Head Of Service

James is our Service Manager and has overall responsibility for the service delivery of support team and reactive field engineers.  James ensures that our service levels are met and the client experience is second to none.


Eddie Robertson

Eddie Robertson

Managing Director

As the MD of Euro Systems, Eddie is responsible for the overall strategic direction, profitability and management of the company. Eddie is passionate about our clients and is committed to our purpose to make their lives easier.


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