Hosted VoIP for Businesses in Glasgow

What is VoIP?

VoIP stands for Voice over Internet Protocol and it’s fast-becoming the most common way for smart businesses to enhance communications internally and deliver feature rich hosted telephony systems that benefit user experience for a fraction of the cost of PTSN and ISDN telephone systems. We’ve been providing hosted VoIP for businesses in Glasgow for years and we believe that the benefits speak for themselves.

Unified Communications

Flexible & Mobile

Productivity & Collaboration

Call Queuing

Cost-effective

Conference calls

Call recording

User Friendly

VoIP
Case Study

Scottish Ensemble 

A future-proof Hosted Phone solution for increased business mobility.

THE CHALLENGE

Scottish Ensemble is Scotland’s pioneering string orchestra. The organisation handles general enquiries over the phone, but the systems the staff were using were out of date, which provided an unstable platform, also costly to maintain. The old system wouldn’t allow calls to be easily identified, nor they could be redirected or transferred outside of standard hours.

We worked closely with Scottish Ensemble to make sure we understood their challenges and requirements. We made sure to deliver a hosted VoIP solution that offered a more secure, feature-rich and flexible system, all within the client’s budget.

We implemented a high quality cloud phone system for Scottish Ensemble, which made a huge difference, enabling call reporting and queuing, easy call-redirection, flexibility and remote working across the board for the organisation.

"The team at Euro Systems are friendly, reliable, and competent. They listened carefully to what we wanted, and combined this with their own expertise to produce a solution that suited our needs. They made sure there was no disruption to our phone system during the switchover, and managed conversations with third-party provider Gamma on our behalf, saving us lots of time. We can highly recommend Euro Systems for their knowledge, helpfulness and positive attitude."
Scott Morrison
Development and Projects Manager

Scottish Ensemble

Case Study

The Benefits of Cloud Based Telephony for Businesses

Blog Post

VoIP:
Top Benefits

Delivering telephony within a business has traditionally required the purchase and installation of an on-site telephone system. As well as a capital cost, an on-site telephone system also attracts on-going maintenance and upgrade charges. Most commonly, they also require separate ISDN phone lines adding further operation cost to delivering telephony.

On-site systems can also lack flexibility, such as the ability to be easily expanded, to facilitate home or remote working or to adapt to changing business needs. In the event of an incident or loss of connectivity, a site-based phone system can also leave a business without essential communications.

For multi-sited organisations, having a phone system on each and every site can not only be very expensive, it can also prove to be difficult to manage and maintain. Making administrative changes and ensuring availability across many sites can put a real burden on businesses and increase operational costs.

Hosted, managed IP telephony (Cloud Telephony) offered by Euro Systems delivers all of the functionality of an enterprise telephone system without the need for any on-site server infrastructure. Instead, the service is delivered from high-availability carrier platforms hosted across multiple UK-based data centres. Using voice over IP, the service is delivered via the network, and with PSTN connectivity included there is no need for separate ISDN lines.

Customisable IP Solutions for Glasgow Businesses

As standard, you can expect all the traditional call management features of traditional business telephony services such as mute, speed dial, redial, three-way calling, any number of extensions and extension dials with the traditional busy lamp field still available on IP phone systems and with call forwarding integrated.

Some Popular Add-On Options Available

  • VoIP for business isn’t restricted to your offices. Calls can be redirected to any extension on the network, or to an external number, making it possible to route calls to mobiles, alternative landlines or the SoftPhone Client when staff are working from home.
  • Greet callers with an automated personal attendant, freeing your admin staff up do more admin work instead of directing calls. With an automated personal attendant, callers can be greeted with smart technology that thanks for them calling and walks them through the next steps. “Dial 1 to speak to customer services, 2 for technical support, 3 for sales assistance”.
  • VoIP for business isn’t restricted to your offices. Calls can be redirected to any extension on the network, or to an external number, making it possible to route calls to mobiles, alternative landlines or the SoftPhone Client when staff are working from home.
  • Multiple users can participate in group discussions using high definition video and audio with secure file sharing options allowing for more productive and collaborative meetings either internally or with exterior networks.
  • For businesses experiencing a large number of inbound calls, ACD systems will redirect your callers to the first available member of staff within the department the caller is routed too. This can be configured for each department within your organisation.
  • Need a faster way to get through voicemails? VoIP business solutions are available to convert voicemails into .wav (WAVE) files that are forwarded as an email to any user’s email address.
  • Monitoring and recording calls are an integral part of quality control for call centres and many other businesses. The cost of recording calls is dramatically reduced with VoIP services. An additional perk with Euro Systems is we can provide GDPR compliant cloud back up storage solutions too.
  •  

Euro Systems Help Unify Communications Within and Between Businesses

Our Hosted IP for business provides a unified communications system to simplify how your employees communicate internally and between offices, as well as providing a hosted voice solution that integrates with many applications already being used for productivity and efficiency. 

As our IP Telephony is a hosted cloud-based service, any cloud application will integrate seamlessly. Slack, Basecamp, Campfire, Cisco WebEx… whatever technology applications your employees use, our IP telephony solution will let your staff get more out of the technology they use everyday through increased file collaboration in tandem with real-time video conferencing.

Furthermore, Hosted Voice from Euro Systems isn’t restricted to IP phones at desks. It includes web-based applications, cloud-based apps and smartphone apps. If it works over the internet, it’ll work with Hosted from Euro Systems.

Euro Systems Hosted Telephony Scales with Your Business

With our hosted telephony solution, you only pay for the services you need and the number of users you need. Every employee/user has their own dedicated direct dial to use for all communications, local, national and international. Calls can be made by company smartphones, office IP phone systems, desktops and laptops. Any device with internet connectivity can be connected to our hosted voice service.

All our hosted voice packages scales with growing businesses easily, and should you need to downsize, you’ll have your own dedicated account manager on-hand to make customisations as you need them.

  • Add or remove VoIP numbers when you want
  • Add or remove services when you want
  • Customised configurations to suit your business requirements
  • Technical support is always a phone call away

With Euro Systems, our hosted voice service is optimised for traffic. No matter your volume, we have the hardware, the systems, and the expertise to deliver reliable hosted voice solutions to Glasgow businesses of all sizes.

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Please enter your details to download our Hosted Voice brochure

Maitland Gray

SALES DIRECTOR

Maitland joined Euro-Systems in December 2018. He has over 29 years’ experience in the IT industry. He has dealt with businesses large and small and has a broad knowledge of IT and how the right solution can help customers improve and prosper through the use of IT.

mgray@euro-systems.co.uk

Allan Carson

Onboarding Specialist & Head of Pro Active

Allan has over 10 years experience in helpdesk, reactive field visits and is our Onboarding Specialist. In addition to this, Allan heads up our Pro Active monitoring team. Allan is responsible for carrying out customer audits for all new clients and ensuring that his team keep client IT systems in tip top shape.

acarson@euro-systems.co.uk

Stephen Smith

Project Delivery Consultant

Stephen is an experienced Technical Consultant with over 15 years project management and delivery experience.  Areas of expertise include cloud migration, major system upgrades and the development of our hosted telephony platform. Stephen continues to develop our hosted telecoms offering and widen the gap between our offering and that of our competitors.

ssmith@euro-systems.co.uk

Michael Hayes

Finance Director

mhayes@euro-systems.co.uk

James Glancy

James Glancy

Head Of Service

James is our Service Manager and has overall responsibility for the service delivery of support team and reactive field engineers.  James ensures that our service levels are met and the client experience is second to none.

jglancy@euro-systems.co.uk

Eddie Robertson

Eddie Robertson

Managing Director

As the MD of Euro Systems, Eddie is responsible for the overall strategic direction, profitability and management of the company. Eddie is passionate about our clients and is committed to our purpose to make their lives easier.

erobertson@euro-systems.co.uk

Get in touch

enquiries@euro-systems.co.uk

0800 334 5238

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