FAQs

Welcome to our Frequently Asked Questions (FAQ) section

FAQs 

We have come up with a list of questions to help address some common issues and queries. We hope that you find what you need below, but if you have any further questions please do not hesitate to contact us.

You can reach our customer services team by email at cs@eurosystems.co.uk or call 0800 334 5238. If you have a technical issue, email our helpdesk at support@euro-systems.co.uk or call 0844 567 5043.

Absolutely. We are IT experts and we specialise in providing customised solutions for small and mid-sized businesses. Companies that have little to no in-house IT department can outsource this function to Euro
Systems to save costs and ensure their IT is taken care of. Our proactive support takes away all the worry of network maintenance and helps with any IT problems. Get in touch for a non-commitment consultation with our team and we’ll get you sorted with flexible IT services tailored to your needs.

Certainly. Our managed IT services can complement your existing team with additional IT resource – providing high level infrastructure management and support. We can help with any supply and/or installation, assist with any problems and we can step in when your IT staff are on annual leave or absent from work. Our experienced network and infrastructure consultants will fully support your on-site team to give you

Of course, we can. If you are ready to move from your current provider, get in touch and we will do all the legwork for you. We will take care of the paperwork, ask you to sign and proceed with the move, with minimum disruption to your operations.

We pride ourselves on providing very competitive prices for our managed IT services and products. We would be happy to take a look at your current billing and highlight areas where we could offer reduced costs.against attacks.

Certainly. In addition to our consultancy and support services, we offer comprehensive finance solutions. Covering all workstations, servers, maintenance and training, leasing allows our customers to preserve company capital, while enjoying budgeting with fixed monthly costs.

We offer a wide range of finance leases, from rental, operating leases and residual value based leasing and, as an independent seller working with a number of funders, we are able to offer the best leasing rates in the industry.

You can open a ticket with our support team by simply emailing
support@euro-systems.co.uk. Our team is known for their quick response, and they will assist with your problem as soon as possible.

At Euro Systems, we understand that you need any technical problems to be fixed quickly. This is why we have made it very easy for you to contact our Support Helpdesk: by emailing support@euro-systems.co.uk, a ticket will be automatically open on your behalf, and our engineers will be on the case in no time. It’s hard to say how long it will take to fix a problem, as it depends on thenature of the issue. But we can tell you that, based on our statistics, over 90% of tickets logged with our helpdesk get resolved within 2 hours.

We provide both remote and on-site IT support, but remote IT support is usually faster. Supporting you remotely means that our engineers can solve your problems quicker, without the delays or inconvenience of having someone coming to your office. When there’s an IT emergency that cannot be solved remotely, our engineers will come to the premises as quickly as possible to solve the issue.

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Maitland Gray

SALES DIRECTOR

Maitland joined Euro-Systems in December 2018. He has over 29 years’ experience in the IT industry. He has dealt with businesses large and small and has a broad knowledge of IT and how the right solution can help customers improve and prosper through the use of IT.

mgray@euro-systems.co.uk

Allan Carson

Onboarding Specialist & Head of Pro Active

Allan has over 10 years experience in helpdesk, reactive field visits and is our Onboarding Specialist. In addition to this, Allan heads up our Pro Active monitoring team. Allan is responsible for carrying out customer audits for all new clients and ensuring that his team keep client IT systems in tip top shape.

acarson@euro-systems.co.uk

Stephen Smith

Project Delivery Consultant

Stephen is an experienced Technical Consultant with over 15 years project management and delivery experience.  Areas of expertise include cloud migration, major system upgrades and the development of our hosted telephony platform. Stephen continues to develop our hosted telecoms offering and widen the gap between our offering and that of our competitors.

ssmith@euro-systems.co.uk

Michael Hayes

Finance Director

mhayes@euro-systems.co.uk

James Glancy

James Glancy

Head Of Service

James is our Service Manager and has overall responsibility for the service delivery of support team and reactive field engineers.  James ensures that our service levels are met and the client experience is second to none.

jglancy@euro-systems.co.uk

Eddie Robertson

Eddie Robertson

Managing Director

As the MD of Euro Systems, Eddie is responsible for the overall strategic direction, profitability and management of the company. Eddie is passionate about our clients and is committed to our purpose to make their lives easier.

erobertson@euro-systems.co.uk

Get in touch

enquiries@euro-systems.co.uk

0800 334 5238

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