Why all IT support isn't the same...

More and more often, we find customers who have gone for the cheaper option only to find that the old saying turns out to be true.. "if it sounds too good to be true, then it probably is".

We are finding an increasing number of IT companies in Glasgow, who, on the surface, appear to be offering similar services. However, when you scratch the surface and look into it further there are often massive differences that have a huge impact on the level of service. A recent example of this is a customer who had their "backup" taken care of by their provider - this was purely offsite, and only after a failure, it transpired that it didn't include Exchange, active directory or even a large amount of their data!

Given the importance of a proper backup solution, this is a serious issue, and shows a huge lack of care and respect on the providers part.

At Euro Systems, we pride ourselves on our proactive service which reduces unscheduled downtime by almost 85% compared to most other IT providers. Many support providers offer "Monitoring", but how pro active is it? Key considerations when reviewing your IT support services should include:

• Are exchange & disk growth, backups and anti-vius updates monitored daily?


• Are critical services, server hardware and system availability monitored every 5 minutes?


• Are potential issues identified before impacting on your system?


• If something goes wrong are you alerted?


• How will someone pick up on the issue?


• How long will I wait for a response?


• Are all issues fully logged and documented?

More often than not, the money that you may "save" on support, is eaten up due to downtime, which is now estimated to be around £800 per person per day in lost productivity.

If you have 10 staff, a day without your server could start to cost a significant amount of money.

Hopefully  this will allow you to ensure that the IT partner you choose can deliver the service you need and more importantly deserve.