More and more often, we find customers who have gone for the cheaper option only to find that the old saying turns out to be true.. "if it sounds too good to be true, then it probably is".
We are finding an increasing number of IT companies in Glasgow, who, on the surface, appear to be offering similar services. However, when you scratch the surface and look into it further there are often massive differences that have a huge impact on the level of service. A recent example of this is a customer who had their "backup" taken care of by their provider - this was purely offsite, and only after a failure, it transpired that it didn't include Exchange, active directory or even a large amount of their data!
Given the importance of a proper backup solution, this is a serious issue, and shows a huge lack of care and respect on the providers part.
At Euro Systems, we pride ourselves on our proactive service which reduces unscheduled downtime by almost 85% compared to most other IT providers. Many support providers offer "Monitoring", but how pro active is it? Key considerations when reviewing your IT support services should include:
- Are exchange & disk growth, backups and anti-vius updates monitored daily?
- Are critical services, server hardware and system availability monitored every 5 minutes?
- Are potential issues identified before impacting on your system?
- If something goes wrong are you alerted?
- How will someone pick up on the issue?
- How long will I wait for a response?
- Are all issues fully logged and documented?
More often than not, the money that you may "save" on support, is eaten up due to downtime, which is now estimated to be around £800 per person per day in lost productivity.
If you have 10 staff, a day without your server could start to cost a significant amount of money.
Hopefully this will allow you to ensure that the IT partner you choose can deliver the service you need and more importantly deserve.
By Euro System on Thu, 4 Aug 2011
Euro Systems have been awarded the contract to deliver the IT learning infrastructure for most of Scotland's prisons. This project will include the delivery of over 190 PCs, laptops and servers. Along with the supply, configuration, delivery and installation of the equipment our dedicated support team will maintain each site in association with Motherwell College for a minimum of four years.
For more information and to discuss how Euro Systems can help your organisation move forward and deliver the IT solution you deserve, contact us on 0800 334 5238.
By Euro System on Fri, 8 Jul 2011
James Frew, one of the largest privately owned building services companies in Scotland, have appointed Euro Systems as their strategic IT support partner. Contracts were signed in parallel for the migration, installation and ongoing support of their entire infrastructure. This has seen the roll out of new enterprise hardware and software solutions including server virtulisation.
Since working with Euro Systems, James Frew have noticed vast improvements in system performance, particuarly with remote offices.
To discuss how Euro Systems can help your organisation benefit from a more productive and resilient IT infrastructure, contact us today on FREEPHONE 0800 334 5238.
By Euro System on Mon, 20 Jun 2011
Mac users have been given a warning over the discovery of a malicious fake antivirus scam.
Security specialist Intego made those running Apple's OSX aware of a piece of malware known as Mac Defender.
Users are targeted using black hat search engine optimisation attacks, where exploits are used to boost the rankings of malicious links.
Once these are followed, a mocked up malware scan appears, with a JavaScript program set to automatically download a compressed ZIP file.
This installs the malware, which will then run every time the user launches their device.
Intego highlighted the believability of this malicious product, noting that it is devoid of clumsy mistakes that characterise similar programs aimed at machines running Windows.
"This application is very well designed and looks professional. There are a number of different screens and the grammar and spelling are correct," said the company.
A Geekosystem article on the program warned that the notion Macs are immune to malware and viruses is a myth.
By Euro System on Fri, 13 May 2011
Euro Systems become Veeam Accreddited Partner!
Veeam Software provivde the backup solution needed for your VMWare environment.
Veeam vPower™ provides advancedVirtualization-Powered Data Protection ™ and is the underlying technology in Veeam Backup & Replication™, the #1 VMware backup solution. Veeam ONE™ provides a single solution to optimize the performance, configuration and utilization of VMware environments and includes: Veeam Reporter™ - VMware capacity planning , change management, and reporting and chargeback; Veeam Business View™ - VMware business service management and categorization; and a choice of VMware monitoring options including the nworks Management Pack™ - VMware management in Microsoft System Center , the nworks Smart Plug-in™ - VMware management in HP Operations Manager , and Veeam Monitor ™ - framework-independent VMware monitoring.
Contact Euro Systems today to discuss the backup of your VMWare systems.
By Euro System on Thu, 24 Mar 2011
0800 334 5238
